Zoho Community | Zoho SalesIQ's Zobot 101

What is Zobot?

Customer service experiences play a key role in maintaining customer loyalty and brand reputation. With chatbots expected to become a primary support channel for many organizations by 2027, learning to build and deploy them is becoming essential.

Zobot is Zoho SalesIQ’s chatbot-building platform that lets businesses create AI-powered or rule-based chatbots for websites, apps, and messaging channels. With both no-code and scripted options, it helps automate conversations, answer queries, qualify leads, and deliver personalized, real-time customer interactions.

About the series

In Zobot 101, we jump on the AI bandwagon and build multiple chatbots using Zoho SalesIQ's Zobot, the low-code bot-building platform.

Resources

Agenda

Session 1

Session 2

Session 3

Session 4

Session 5

Session 6

Introduction to Chatbots in Zoho SalesIQ

What is SalesIQ?
Why do businesses need chatbots?
Types of chatbots available in SalesIQ
Short Demo of Answer bot and Zobot
Platforms to build Zobot
How to setup a Zobot on the website?
Introducing Codeless bot and SalesIQ scripts platforms
Other platforms
Answer bot brain - Resources
How to setup an Answer bot on the website
Steps to build Zobot

Build Zobot from scratch without any code

Introduction to Chatbots in SalesIQ
The Codeless bot-building platform: Real-time demo
Basic Controls
Block Gallery
Lead creation, Ticket generation demo & OpenAI - ChaGPT integration demo
Plugs introduction

Guest Speaker's Zobot Story

Radha, Founder & CEO of Spikra - Zoho's Premium Partner, is one of the early members of the Zoho Developer Community. She and her team have created more than 20 chatbots, and she will share her bot building journey. You will also learn the do's and don'ts, best practices, some useful hacks, and get answers to all your questions to help start your bot building journey.